Zube speaks to every guest the way your best front-desk host would: warm, personal, and knowledgeable. Zube works 24/7, from the first booking question to the upgrade at check-in and the request at midnight.
The role
Answer booking and event enquiries
Action in progress
Recover abandoned bookings
Action in progress
Handle guest requests and inbound calls
Action in progress
Upsell upgrades and experiences in conversation
Action in progress
Two workflows, one hire
Each role is measured on its result: more direct bookings confirmed, and more revenue per guest with fewer calls reaching your desk.
Instant answers on rates, dates, rooms, and policies. Qualify group and event enquiries with full context. Recover abandoned bookings and open quotes. Follow up personally until the booking is confirmed.
Answer inbound calls, messages, and emails 24/7. Handle routine requests: late checkout, amenities, and extras. Upsell upgrades, dining, and experiences in conversation. Route real issues to staff with the context attached.
More direct bookings and fewer lost enquiries. Higher spend per guest and a lighter front desk.
Fits the current operation
From the platforms unique to hospitality to the channels and CRMs your team uses every day, Zube works with your existing stack, no separate workspace or manual copying.
Dynamics 365CRM* Examples only. Availability depends on vendor access and your plan. No partnership implied.
Other solutions
